New Build in Worcester Park
17 January 2023

Building a new family home

Introduction

Dan and Naomi, a young couple based in Worcester Park, in the borough of Epsom and Ewell, contacted us looking for a construction company that would be able to build them a new home for their growing family. Having seen our website and numerous reviews, they knew that we could offer them quality and value for money. Their priority was to create a home that could easily accommodate them for the next 5-10 years at least, but also to have the peace of mind that all their needs would be met under one roof, with a company that offers all the services they needed when building from the ground up. 


The Story of Dan and Naomi

Dan and Naomi were already expecting their first child when they got in touch with us. They were looking for a company who would be able to build them a brand-new home in a relatively short space of time, not simply due to the impending birth of their child but also due to the fact that, prior to the build, they had been living in a caravan at the end of the garden! The intention was then to rent a flat nearby during the build but as we all know, time is money, and a long build would only mean mounting rental costs, which a young family can do without.


The Challenge

As Dan and Naomi were effectively wanting to build a brand-new house, they were required to comply with numerous local council laws in relation to the environment. Consequently, there was a lot of administration work involved before the build could even begin but given that we have a dedicated office administrator here at HICL, this was a process we were familiar with and did not allow it to halt the build.

Why Dan and Naomi Chose HICL

Once Dan and Naomi had reached out to us, we began the process of explaining how we operate here at HICL and how we would be a great fit for them. Andi met with them both on site and in the office to discuss the realities of such a large project but also to reassure them that this was familiar territory for us as a building company. They were able to look through our recent portfolios and contact existing clients to get their take on their experience working with HICL. We advise all our prospective clients to gather at least three quotes when looking for a builder, so that they can actively compare services like for like and make an informed choice before engaging in the work. Having done this, Dan and Naomi knew that they were getting excellent value for money, with no hidden costs. Andi was careful to understand their budget and advised them as to how they could keep within it. They later told us that this was one of the principle reasons they chose to work with us because they felt we gave them fair and honest advice from the start.


HICL At Work 

Before the project began, we gave our clients a timeline of what they could expect over the course of the build. Sharing the project timeline with the client is vital because it helps everyone understand the progress of the build and offers the client some control over knowing if the build is on track. It also allows the client to be ready with the supply of their own goods, if required so that there is no unnecessary delay to the build. This simple process offers reassurance to the client and in Dan and Naomi’s case, allowed them to see that what we said we would do was actually materialising.


The Results

As a result of this 18-week build, our clients were able to move into their brand-new home with their new-born, who arrived just two weeks before the build was completed. They moved in with the peace of mind that they would not be outgrowing their new home any time soon and with the added security which comes from the knowledge that they have a 5 year warranty from us on all structural elements of the build.


As a company that provides a comprehensive service, this project served to highlight our ability to build from the ground up. We created a beautiful two storey, spacious home, comprising upstairs, four bedrooms, two with en suite bathrooms and a large family bathroom. Downstairs, we created the space for a large kitchen, dining, living area, a utility, study, lobby and hallway. The roof space was boarded to be used as extensive storage and games space. The added advantage of the wet underfloor heating throughout the ground floor allowed for this home to be heated without the intrusion of many radiators, thereby saving wall space for more storage. 



Dan and Naomi have since gone onto to have another child and are living very comfortably as a family of four in the home that we built for them.


If you have a building project that you are considering and would like to achieve the results that Dan and Naomi have benefitted from, then do not hesitate to get in touch today. We are here to offer free, no obligation advice and guidance for all elements of your build.

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by Andi Drishti 25 November 2025
HICL Builders is a South West London specialist in fabric first retrofits and winter proofing for domestic homes. We work across Surbiton, Kingston, New Malden, Wimbledon, Richmond, Twickenham, Teddington, Chelsea and Westminster. Our promise is simple. Comfort that lasts, safer homes, and lower bills. This guide, published in collaboration with Merx Marketing, brings together practical steps that a London homeowner can take now, along with the professional measures that deliver the biggest gains. Why Energy Efficient Winter Retrofits Matter Comfort should not be seasonal. Efficient winter retrofits reduce draughts, raise internal surface temperatures, and protect the fabric of your home. Warmer walls and ceilings are less likely to attract condensation. Do not let condensation run rampant in your house. Airtightness and insulation cut heat loss quickly which is why they are the fastest route to lower bills. The results are measurable, quieter rooms, fewer cold spots, and better Energy Performance Certificate outcomes. You also reduce carbon by needing less energy to achieve the same comfort. We back every major build with a schedule of works, a five year guarantee on structural elements, and a courteous team that respects your space. Our clients trust us because we are City and Guilds certified, we have over twenty years of experience, and we deliver a complete service without passing you between middle agents. Prioritise a Fabric First Retrofit Plan A fabric first approach improves the building envelope before you upgrade the heat source. This prevents oversizing and avoids wasted spend. The typical sequence is a whole home survey, airtightness detailing, insulation upgrades, service routes and ventilation, then finishes. We recommend a single plan that phases work by impact and budget. You can start small now, for example loft top ups and draught proofing, then scale to external wall insulation and low temperature heating once the envelope is ready. For a clear set of questions to shape your plan, read our guide, What you did not know to ask your builder . It helps you avoid vague quotes and hidden extras. Seal Draughts and Improve Airtightness Common leakage points are doors, window frames, loft hatches, service penetrations, and disused chimneys. Quality perimeter seals and brush covers make a big difference when installed with care. A simple homeowner test is to hold a thin tissue near a frame on a windy day and watch for movement. Our team applies professional airtightness detailing at junctions and penetrations, then checks continuity before we close up. Better airtightness means warmer rooms, quieter interiors, and heating that cycles less. Loft and External Wall Insulation Upgrades Loft insulation should meet current best practice thickness with no gaps. We ensure continuity over joists and around hatches, then insulate and seal the hatch itself. External wall insulation is a high impact measure that dramatically reduces heat loss and the risk of condensation on internal surfaces. We specify breathable systems with appropriate vapour control, then finish with renders and trims that enhance kerb appeal. Careful detailing at reveals, sills, and eaves is essential to avoid thermal bridges. The result is a consistent internal temperature and a calmer, more comfortable home. You can see our commitment to neat detailing and tight programming in this recent case study, An efficient kitchen and living room refurbishment for a growing family . “With a baby on the way, our team devised a detailed three week schedule to transform the house and make it functional for family life. We managed trades, deliveries, and inspections, we stayed on schedule without cutting corners.” Heat Pump Readiness and Heat Pump Grants A heat pump works best with low temperature emitters and good zoning. We design for larger radiators where needed, improved pipe routes, and smart room by room control. We also consider flow temperatures and balancing so your system is efficient from day one. London homeowners may be eligible for support through the Boiler Upgrade Scheme. For current grant information, see Ofgem guidance on the scheme, which explains eligibility and installer requirements. We help you assess readiness, prepare emitters and controls, and supply the documentation you need. External information: guidance on the Boiler Upgrade Scheme is available from Ofgem. Heating System Maintenance and Controls Do not wait for a cold snap. Service the boiler and complete gas safety checks before peak season. Smart controls and zoning deliver precise scheduling, which means rooms are warm when occupied and not wasting energy when empty. We bleed radiators, balance circuits, and set correct system pressures. Homeowners often ignore these basics, yet they can lift comfort immediately and cut energy use without major works. Water Quality and System Health Sludge chokes performance. We install magnetic filtration to capture debris, then complete a chemical clean or power flush if flow is restricted. Inhibitors protect components and maintain efficiency. We log temperatures and delta values so you can see the improvement in black and white. Pipe Insulation and Freeze Protection Exposed pipework in lofts, garages, and outbuildings is a weak link. Proper insulation reduces heat loss and helps prevent freezing. Maintain a safe minimum indoor temperature during cold spells. In locations with persistent risk, we can install trace heating on vulnerable runs and explain correct controls so it only operates when required. Building Fabric Checks Before Cold Weather Small defects become big problems in winter. Inspect sills, parapets, render, lintels, and movement joints. Look for water staining and hairline cracks that can admit moisture which then expands in freezing conditions. If you see stepped cracks or widening movement, call us for a professional assessment. We interpret structural drawings in house, which means faster answers and fewer delays. Protective Redecoration for Winter Moisture resistant coatings on vulnerable walls and joinery reduce water ingress and extend the life of your finishes. Timely redecoration also prepares surfaces for future insulation upgrades, which prevents rework and saves money in the long run. Our decorators coordinate with our builders, so you get a seamless sequence and a tidy result. Gutters, Roofs, and Rainwater Goods Blocked gutters and outlets push water into the fabric. Clear hoppers, outlets, and leaf traps so you do not suffer damp after the first heavy rainfall. Check roof tiles, flashings, and flat roof outlets for blockages. A simple seasonal checklist will serve you well: Clear gutters, hoppers, and outlets. Check tiles, flashings, and flat roof drains. Inspect downpipes at ground level for leaks. Photograph before and after for records. Chimney and Fireplace Safety If you use a fire, sweep the chimney and check the flue for safe draw. Have fireplaces and stoves inspected and serviced. Fit carbon monoxide alarms near all combustion appliances. Safety must come first, especially in busy family homes. Smoke and Carbon Monoxide Detectors Install to current standards and test monthly. Replace batteries on a set calendar. Detectors should be on each floor and near sleeping areas for best coverage. We install and test as part of our seasonal service so there is no room for doubt. Emergency Winter Preparation A short outage should not cause panic. Keep torches, warm blankets, and basic isolation tools ready. Plan for temporary power or heat interruptions. Check in on neighbours and support vulnerable residents. A resilient home is a safer home.  Conclusion The biggest gains this winter come from airtightness and external wall insulation, followed by heating controls and a clean, balanced system. Start with a one hour energy survey and a simple priority plan, then phase your retrofit with confidence. This guide is presented by Merx Marketing to showcase HICL Builders and our winter proofing expertise for London homes. Get a free quote   Email office@hiclbuilders.com
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